Refund policy

This Policy applies to ARREIF services purchased or booked through Aware & Awakening Life LLC, unless a separately executed written agreement applies to a custom project.

  1. One-on-One Appointments

Cancellation More Than 48 Hours Before the Appointment

The client may choose to:

  • receive a full refund of the amount paid for that appointment; or
  • reschedule once at no additional charge.

Cancellation 24 to 48 Hours Before the Appointment

As a general rule, 50% of the service fee will be refunded.

If the client prefers to reschedule, a new appointment may be arranged based on availability.

Cancellation Less Than 24 Hours Before the Appointment

As a general rule, the payment is non-refundable.

We may, depending on the circumstances, allow one rescheduling opportunity.

If an additional rescheduling fee applies, it will be disclosed before the new appointment is confirmed.

No-Show

If a client does not cancel in advance and does not attend a confirmed appointment, the reserved appointment time is considered used and the payment is generally non-refundable.

  1. Late Arrival

If a client arrives late, we will make reasonable efforts to provide the service during the remaining scheduled time.

Unless otherwise agreed, late arrival does not automatically extend the original end time.

  1. Workshops, Courses, and Group Events

Cancellation More Than 7 Days Before the Event

A full refund is generally available.

Cancellation 3 to 7 Days Before the Event

As a general rule, 50% of the amount paid will be refunded.

Cancellation Less Than 3 Days Before the Event

As a general rule, the payment is non-refundable.

If permitted under the rules of the specific event, the participant may, with advance notice:

  • transfer the registration to another eligible participant; or
  • retain the amount paid as credit toward a designated future ARREIF event.

Whether transfer or credit is available depends on the rules of the specific event.

  1. Individualized Reports and Custom Services

Individualized reports, team materials, character research, casting recommendations, and other deliverables created specifically for a client are custom services.

Before Work Begins

If we have not begun reviewing materials or creating custom content, refunds will be handled under the applicable general cancellation rules.

After Work Has Begun

Once we have begun:

  • reviewing client materials;
  • organizing client-specific information;
  • preparing personalized content;
  • drafting a custom report;
  • performing other work specifically for that client;

the portion of the fee reasonably attributable to work already performed may become non-refundable.

If the client asks us to stop before completion, any refund may be calculated based on work already completed and the remaining work not yet performed.

After Final Delivery

Once an individualized report or other custom deliverable has been completed and formally delivered, the fee associated with that custom work is generally non-refundable.

If a delivered file contains an obvious technical error, cannot be opened, or is the wrong version, we will provide a corrected usable version.

  1. Cancellation by ARREIF

If ARREIF or AA Life is unable to provide a confirmed and paid service for reasons within our control, the client may choose to:

  • reschedule at no additional charge; or
  • receive a refund for the portion of the service not provided.

If we cancel a workshop, course, or group event, we may offer:

  • rescheduling;
  • transfer to another suitable event;
  • future credit;
  • or a refund.
  1. Circumstances Beyond Reasonable Control

If a service cannot proceed as planned due to natural disaster, severe weather, public-safety events, widespread network or power outages, governmental restrictions, or other circumstances reasonably beyond our control, we will make reasonable efforts to work with the client to:

  • reschedule;
  • change between online and in-person format;
  • apply the amount as future credit;
  • or provide a reasonable refund for the portion not delivered.
  1. Refund Method

Approved refunds will generally be returned to the original payment method.

Actual processing time may depend on the bank, credit-card issuer, payment processor, or other third-party institution.

If a third-party payment provider charges fees that cannot legally or contractually be refunded, we will explain that where applicable.

  1. Payment Disputes

If you believe there has been:

  • a duplicate charge;
  • an incorrect amount;
  • a missing approved refund;

please contact us through an official ARREIF contact channel so that we can review the issue.

  1. Business, Film, and Other Custom Projects

Corporate consulting, customized training, film or casting projects, long-term collaborations, and other services governed by a separate proposal or written agreement may have different cancellation and refund terms.

If a separate written agreement conflicts with this Policy, the project-specific written agreement will control for that project.

  1. Statutory Consumer Rights

This Policy is not intended to exclude, limit, or waive any cancellation, refund, or other consumer-protection right that cannot legally be waived under the law of a user’s state or other applicable law.

If this Policy conflicts with mandatory consumer-protection law, the applicable law will control.

  1. Contact Us

To cancel, reschedule, or request a refund, please contact us through the ARREIF Contact & Booking page or another official contact method listed on the website.

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